As a Data Operations Lead, you’ll work as part of a driven and creative team of Engineers, Product Designers, and other Strategists to deploy our voice AI technology against the most challenging problems our customers face.No two days are the same, but as a Data Operations Lead you can expect to:
- Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
- Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
- Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
- Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborate with our Research and Product teams to incorporate field insights into Moody Pines software products and AI models.
Requirements
- Experience working with customers in a technical capacity. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them.
- Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
- Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
- A proven track record of taking ownership of complex projects and delivering results.
- Adaptability to work across different customer environments and technical use cases.
- Technical aptitude to quickly understand our voice and audio AI models and their applications.
